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The Importance of Soft Skills

In this edition of HR Insights, Catherine Goncalves discusses the identifying candidates with strong soft skills to hire for their organization.

Companies that want to hire the best people are increasingly coming to the realization that they need to look for strong soft skills in their candidates. But what are soft skills? Why are they important in the workplace? And how can employers identify and evaluate them?

Sales and training expert Rob Jolles defines soft skills as “communication skills, time management, problem solving, working with teams, selling, negotiating, and basically learning how to work well with other people.” In the past, companies have usually prioritized hard skills (skills that can be taught and measured, such as knowledge of a software program). But the days of soft skills being underrated may be coming to an end. With “one in three recruiting professionals [believing that] job candidates’ soft skills have gotten worse in the past five years,” there’s widespread agreement that “parents and colleges need to do a better job of teaching students soft skills before they enter the workforce.”

With his famous assertion that “technology alone is not enough,” Steve Jobs placed a high value on art, design, and social considerations at Apple. Other tech-oriented companies have been following suit. More and more Silicon Valley organizations are recognizing the importance of cultivating social and cultural skills among their employees.

For example, a few years ago, Google analyzed the HR data from its first fifteen years and found that “among the eight most important qualities of Google’s top employees, STEM expertise comes in dead last” – a startling realization for one of the top tech companies in the world. The corollary to the discovery was equally stunning:

‘The seven top characteristics of success at Google are all soft skills: being a good coach; communicating and listening well; possessing insights into others (including [others’] different values and points of view); having empathy toward and being supportive of one’s colleagues; being a good critical thinking and problem solver; and being able to make connections across complex ideas.’

Read the rest of this article here. (Vol VII, Issue II, pg 7)